Reservation Policy

Terms and Conditions:

Rates are quoted on a per room basis.

To confirm a reservation a deposit of 50% of the reservation rate is required at the time of booking.

Minimum age of 15 years for reservations in the lodge.

We require names of people booking and any dietary requirements 14 days prior to arrival date.

Cancellation Policy

This General Refund Policy sets out circumstances in which Lake Brunner Eco Lodge may provide refunds to our customers in respect of a reservation.

Cancellation:

No deposit is required. However, your card details are required to confirm your reservation.

We are a small lodge and last minute cancellations have a devastating effect on our business. We appreciate that unexpected changes to travel plans may occur and we recommend adequate travel insurance to protect you against late cancellation penalties.

If you cancel your reservation within 30 days of arrival, you will incur a 50% cancellation fee for all accommodation & guided tours booked.

If you cancel more than 30 days prior to your arrival, you will receive a full refund of any monies paid to us.

COVID-19 Cancellation Policy:

In the event you are legally unable to travel within or to New Zealand due to Government enforced restrictions a 12-month credit rate hold will be applied. This can be reviewed on a case-by-case basis.